As part of our fair use policy, we simply ask you to try our products in two different races before applying for a refund. This is because every athlete occasional has an “off day” which may not related to the performance of our products. You MUST also follow the guidelines in our Race Faster Guide for your sport. This money back refund is limited to the value of High5 products, excluding any shipping if purchased by mail order. To apply for a refund, click on the link below and complete the Money Back Claim Form. After you have returned this form, I will personally call you, at a convenient time, to discuss the problem you experienced. The information you provide will be used to help other athletes in the future and may enable us to improve our products. This money back guarantee is limited to a trial using 600g to 650g pack sizes.  We may require unused products to be returned depending on the nature of the problems experienced. All refunds will need to be accompanied by a valid till receipt or invoice.